We provide independent, manual auditing of business interaction channels. We test the reality of your customer experience, not your marketing claims.
Our inspectors behave as real consumers. We do not announce our arrival. We identify the specific friction points where automation causes lead leakage.
Testing IVR loops and guaranteeing a direct human path within 2 menus.
Verification of live chat availability and human-first ticket handling.
Review of primary greetings and self-service barrier removals.
"Customer trapped in pre-recorded loop without human opt-out."
"AI refused human handoff after repeated query failures."
Independent enforcement report by Human Audit.
Authorise a complimentary Human-First Audit. We will test your primary channels and send you a clinical report of your automation failures.